Accessible Alt Text and Document Remediation Services

Overview and Expectations

As colleges and universities implement stronger digital accessibility practices and prepare for Title II compliance, one of the largest operational challenges institutions face is the remediation of existing digital content and coordinating faculty/staff efforts to proactively create “born accessible” documents. From instructional materials and PDFs to complex charts, forms, and scanned documents, institutions are managing growing volumes of content that require expert review, remediation, and accessibility validation.

EdPros partners with institutions to provide experienced Accessible Alt Text and Document Remediation support designed specifically for higher education environments. Whether your institution is addressing a backlog of inaccessible materials, responding to accommodation requests, preparing for Title II requirements, or building long-term accessibility workflows, our Experts provide hands-on remediation support that integrates seamlessly into your existing operations.

Note: we do this work while fully integrated with your teams and institutional structure rather than serve as an outsourcing option.

Our Experts bring deep experience in accessible media, digital accessibility standards, and higher education content workflows, helping institutions:

  • Perform manual document remediation across a wide range of file types and platforms

  • Create meaningful and contextually appropriate alternative text (alt text) for instructional, informational, and images

  • Remediate complex visual content including charts, graphs, diagrams, tables, scientific imagery, and other non-text elements

  • Correct accessibility structure and tagging for headings, lists, reading order, tables, hyperlinks, forms, and navigational elements

  • Address accessibility needs for math, formula-based, and STEM-related content

  • Help institutions develop scalable remediation workflows and prioritization strategies for long-term accessibility operations

The result: more accessible digital content, reduced institutional risk, improved user experience, and stronger operational capacity to support goals.

  • Up and running in days.

    Experts embed into your existing systems and workflows from day one.

  • Works alongside your team

    Every expert operates within your established systems.

  • Scales with your needs

    Support can increase or decrease as caseload and capacity change over time.

EdPros In Action

  • The Institution's Challenge

    A large public institution was preparing for increased digital accessibility expectations while simultaneously managing years of accumulated inaccessible content across academic and administrative departments.

    The institution had thousands of legacy documents spread across websites, shared repositories, and LMS environments, including PDFs, scanned documents, instructional materials, forms, and image-heavy resources. Many files lacked proper heading structures, reading order, accessible tables, or meaningful alt text. Faculty and staff wanted to improve accessibility, but internal teams lacked the capacity and knowledge to address the growing backlog at the scale required. At the same time, disability services and instructional support teams were receiving an increasing number of requests for accessible versions of instructional materials, placing additional strain on already limited resources.

    The institution needed an experienced partner who could quickly provide expert remediation support while also helping establish sustainable workflows for long-term accessibility operations.

  • The EdPros Partnership

    EdPros partnered with the institution to provide an Expert focused on document remediation, alt text development, and accessibility quality assurance across multiple departments and content types.

    Our Expert embedded into existing institutional workflows and collaborated closely with disability services, instructional design, IT, and academic departments to prioritize and remediate high-impact materials.

    Throughout the engagement, EdPros Experts:

    • Performed manual remediation of instructional, administrative, and web-based documents

    • Created meaningful alt text and long descriptions for complex instructional and informational imagery

    • Remediated complex tables, forms, charts, diagrams, and STEM-related content

    • Supported OCR correction and accessibility remediation for scanned legacy materials

    • Conducted accessibility quality assurance reviews to ensure compliance and usability standards were met

    • Helped institutional teams prioritize remediation efforts based on risk, usage, and student impact

    • Provided workflow recommendations to improve long-term accessibility operations and scalabilit

  • The Impact

    Within the first several months of engagement, the institution significantly reduced its remediation backlog while improving the accessibility of high-priority instructional and public-facing content.

    Faculty and staff gained faster access to accessible materials support, disability services teams experienced reduced operational strain, and institutional leadership developed greater confidence in their ability to respond to accessibility expectations proactively rather than reactively.

    Most importantly, students and community members gained improved access to digital materials that were previously difficult or impossible to navigate effectively.

  • Sustained Support

    As remediation priorities evolved, EdPros continued to scale support based on institutional needs, providing both immediate remediation assistance and long-term operational guidance.

    Rather than functioning as a temporary vendor relationship, the partnership became an extension of the institution’s accessibility operations, allowing internal teams to remain focused on strategic priorities while maintaining momentum on large-scale remediation efforts.

    The institution also gained stronger internal workflows, clearer prioritization strategies, and more sustainable accessibility practices moving forward.

  • The Result

    The institution established a stronger operational foundation for accessible media support, improved the usability of digital materials across the campus ecosystem, and strengthened its long-term accessibility readiness.

    By combining expert remediation services with scalable operational support, EdPros helped the institution make measurable progress toward a more accessible, inclusive, and sustainable digital environment for all users.

What our partners say

  • “In line with industry trends, our office has experienced a significant surge in students seeking disability accommodations. Engaging with EdPros experts has enabled us to effectively manage this heightened demand, particularly amidst staffing shortages, thus preventing staff burnout, and bolstering employee retention rates. Although our staffing levels fluctuated we were able to maintain stable wait times for student meetings.“

    Charnessa Warren

    Director, Student Disability Services - The University of Chicago

  • “I am 100% Satisfied with EdPros support. We worked with a team of two highly qualified, seasoned professionals who were able to help our institution navigate the complexities of the accommodation process at a time when we had limited staffing resources, with minimal onboarding. Both professionals were familiar with our data management system, which as a bonus. The EdPros professionals’ input on our departmental processes was invaluable as we needed fresh perspectives from practitioners with experience outside of our intuition to contribute to our department’s growth and development.  I would happily work with EdPros again and I highly recommend the company.”

    Assistant Dean for Accessibility and ADA/504 Coordinator - Ohio University

  • “Our university partnered with EdPros for about 12 weeks to support our assistive technology, textbooks in alternate format and course accessibility-related needs. Having the EdPros team and Expert provided so much comfort to our office, students, and the university. We are grateful for the expertise, energy, and commitment the EdPros Expert provided to our university.”

    Ashlee Ladbury

    Director, Office of Accessible Education - UMASS Global

  • “Connections like this were exactly what we had in mind," because [we] have marveled, first of all at the existence of such a company that seems tailor-made for our situation and needs, and secondly at the perfect match you assigned in [the assigned Expert]. She is the perfect teammate for our needs, circumstances, and preferred way of being or vibe or however one wishes to name it. Perhaps you sensed not just the skill set but also the personality that would be the best match for us based on our introductory Zoom call. Remarkable.”

    Richard Middleton-Kaplan

    Director, Academic Support Services - Whitman College

  • “Our department was fortunate to receive a donor gift this year to help formulate a comprehensive program around Executive Functioning Skills Development. Because our team did not have the in-house capacity to take on this task, we sought out EdPros to assist us with this endeavor. Over this past academic year, we have been working closely with an EdPros Expert assigned to our project. This working relationship has exceeded our expectations and we are very excited to roll out the first elements of this program this upcoming year. With every meeting, our EdPros Expect comes to the table prepared, fully engaged, open to our input and feedback, and committed to delivering quality work. We are nearing the end of our first year, in a multi-year agreement with EdPros and could not be happier. We never would have been able to achieve and accomplish all that has been done thus far without working with our EdPros Expert."

    Harry R. Knabe

    Director, Disability Support Services - The Catholic University of America)

  • “Working with EdPro’s has been a wonderful experience for Oregon State. From the beginning phases of determining our needs, creating our contracts, and to working directly with our Experts, we have experienced timely discussions, easy-to-understand guidance, and friendly service with the EdPro’s team.

    Our Case Management Expert assisted our office in providing just over 200 orientations to students during our first three weeks of Fall term. The peace of mind having an expert that was able to join us on our fast-paced journey really helped keep our team morale on the positive side! The partnership with our Document Remediation Expert was so valuable for our alternative formats team. Our Expert completed accessible documents in a time when our office was severely short-handed, taking on over 130 hours of work that aided our office in meeting the needs of our blind and low-vision students.

    This partnership with EdPro’s is one that we highly value and look forward to finding ways to continue working together as needs arise.”

    Earlee Kerekes-Mishra

    Assistant Director, Disability Access Services - Oregon State University